FixedFloat.app

Contact Our Support Team

Have questions about your fixedfloat exchange? We're here to help 24/7.

Get in Touch

📧 Email Support

For general inquiries and support requests:

support@fixedfloat.app

⚡ Priority Support

For urgent transaction issues:

urgent@fixedfloat.app

💼 Business Inquiries

For partnerships and business proposals:

business@fixedfloat.app

📝 When Contacting Us

Please include the following information for faster resolution:

  • Transaction ID or order number
  • Trading pair (e.g., BTC to USDT)
  • Deposit transaction hash
  • Destination address
  • Detailed description of the issue

⏱️ Response Time

We typically respond within 2-4 hours during business hours. Priority support requests are handled within 30 minutes.

Before You Contact Us

Check our FAQ section for instant answers to common questions about:

  • How fixedfloat exchange works
  • Floating vs fixed float rates
  • Lightning Network swaps
  • Network fees and settlement times
  • Supported cryptocurrencies and networks